BusyBot

Reference · Credentials

Freshservice API credentials

Used by 1 BusyBot node.

Type freshserviceApi 2 fields

Fields

FieldTypeRequiredNotes
API Key
apiKey		 password Yes Freshservice API key.
Domain
domain		 string Yes Your Freshservice domain (e.g., mycompany.freshservice.com).

Setting up Freshservice API

  1. In Freshservice API, create the credential this connection needs — the values listed in the table above. These are issued from your own Freshservice API account, usually under its developer, API or integrations settings.
  2. In BusyBot, open Credentials → Add credential and choose Freshservice API.
  3. Paste each value into the matching field and save.
  4. Add the Freshservice node to a workflow, select this credential, and run a simple operation to confirm it authenticates.

Security

  • Secret values are encrypted at rest with AES-256-GCM and are never shown again after saving.
  • Grant the minimum scopes or permissions the operations you actually use require.
  • Rotate the credential periodically, and immediately if it may have been exposed.
  • Credentials are scoped to your account — a workflow cannot use another account's.

Nodes that use Freshservice API

One credential works across every node below — create it once and reuse it.