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Reference · Credentials

Connect Zammad to BusyBot

Used by 1 BusyBot node.

Type zammadApi 2 fields

Fields

FieldTypeRequiredNotes
Base URL
baseUrl		 string Yes URL of your Zammad instance (e.g., https://zammad.example.com).
Access Token
accessToken		 password Yes Zammad API token from Profile > Token Access.

Setting up Zammad API

  1. In Zammad API, create the credential this connection needs — the values listed in the table above. These are issued from your own Zammad API account, usually under its developer, API or integrations settings.
  2. In BusyBot, open Credentials → Add credential and choose Zammad API.
  3. Paste each value into the matching field and save.
  4. Add the Zammad node to a workflow, select this credential, and run a simple operation to confirm it authenticates.

Security

  • Secret values are encrypted at rest with AES-256-GCM, never written to logs, and readable only by your own account (to edit them).
  • Grant the minimum scopes or permissions the operations you actually use require.
  • Rotate the credential periodically, and immediately if it may have been exposed.
  • Credentials are scoped to your account — a workflow cannot use another account's.

Frequently asked questions

Which BusyBot nodes use Zammad credentials?

One node: Zammad. Create the credential once and select it in that node.

What does a Zammad credential need?

2 fields: Base URL, Access Token. Required: Base URL, Access Token. The values come from your own Zammad account.

How are Zammad secrets stored?

Secret values are encrypted at rest with AES-256-GCM, never written to logs, and scoped to your account: only you can open the credential again to edit it, and a workflow in another account cannot use it.

Nodes that use Zammad API

One credential works across every node below — create it once and reuse it.